Starting 1 June 2019 and in accordance with the new rule under IATA Resolution 830D, all Members (=travel agencies) must actively ask customers whether they wish to have their contact details provided to airlines for the purposes of contacting them in cases of operational disruption and advise passenger that they may not receive notification from the airline related to flight cancellation if they refuse to provide such information. Contact details shall be entered in the reservation using below IATA standard SSR formats.

“SSR CTCM” (passenger providing mobile number including country code) and/or

“SSR CTCE” (passenger providing email address)

“SSR CTCR” (passenger refusing to provide any contact info)

Passengers having either SSR CTCM and/or SSR CTCE elements in their reservation will be directly notified for any short-term flight irregularities (INVOL), while for the long-term schedule changes travel agencies will be notified via a queue PNR message and shall inform passenger accordingly.

In case of failure to comply with the above obligation, Aegean Airlines and Olympic Air reserve the right to recourse against the travel agent, on passenger compensation costs related to lack of information. Passengers having SSR CTCR will not be able to be informed directly by the airline and will need to rely on the travel agent actions..